FAQs
What are your hours of operation?
Our website is open for orders 24/7. Orders received before noon Monday thru Friday are shipped the same day. Orders received after noon or on weekends and holidays are shipped the next business day. Our customer service department is open Mon-Fri from 9:00 AM to 5:00 PM EST You may call after hours, toll free, and follow the directions on the recorded message. Our staff will return your call the next business day.
How do I place an order?
You can order online, or simply call our
Toll Free Customer Service Line at 1-877-419-3545.
Where is you company located?
Our corporate offices are located in St. Petersburg in Pinellas County, Florida, however we service the entire nation with our mail order delivery service.
How long have you been in business?
Our company has been in business since 1994, however many of us, including the customer service staff, have been involved in the delivery of healthcare services from 18 to 27 years. To meet our staff, click here.
Will you ship my product to my home?
Yes, we provide shipping at NO EXTRA CHARGE to your home within the continental US on many items. For more details on our shipping policies, please click here.
What is the cost of shipping?
Currently, all items contained in the store are shipped for the flat fee. As items are added to the store, some will be shipped as part of the flat fee, and some will require extra shipping charges. On items that require shipping charges, you will be able to calculate what the shipping charges will be by inserting the item's weight and zip code of destination. If you have any questions regarding shipping charges, our customer service staff will glad to answer them.
When will my products arrive?
The arrival time will vary depending on the product and the location it is being shipped to.If in stock, most products are delivered to you in just three to four business days. Other items may from 7 to 10 business days.
What about your return policy?
Most items may be returned for exchange or refund within the following guidelines. Unopened consumable items may be returned for exchange or refund. So, be certain that you inspect the outside of the box to insure you have received the correct product and the correct size. Health Department regulations will not allow for the return of the following items: Bath or toileting equipment including bath seats, transfer benches, elevated toilet seats, toilet safety frames, urinals, bedpans, etc. If you have a question regarding return of a product you are ordering, our customer service staff will be glad to help you.
What forms of payment do you take?
We accept most major credit cards or you may pay by personal check.
What about Sales Tax?
Out of state sales do not require us to charge tax. For taxable items, sold in the State of Florida, the rate is 7%. Also, some items may be considered “medically necessary” and if you fax or mail us a prescription, we may not have to charge sales tax.
Please make sure the physician is very clear on what product the RX is referencing and include the words "Medically Necessary". The best plan is for you to fax the Rx prior to purchase and our staff will determine if it can be used for this purpose. For further information, please contact our customer service staff.
Do you accept Medicare or other forms
of insurance?
Your purchase will include two copies of your invoice; one for your files and one for you to submit to your insurance company or Medicare. Under most circumstances, we can not file insurance claims for you.
Do you sell used medical equipment or supplies?
We do, from time to time have some “refurbished” items that are available. Please contact Customer Service.
Is your website secure?
We utilize the industry standard security protocol 128-Bit Secure
Sockets Layer (SSL) to encode your personal information before
it is transmitted over the Internet to the selected providers.
An SSL Certificate consists
of a public key and a private key. The public key is used to encrypt
information and the private key is used to decipher it. When a
browser points to a secured domain, a secure sockets layer handshake
authenticates the server and the client and establishes an encryption
method and a unique session key. They can begin a secure session
that guarantees message privacy and message integrity.
Do you share buyer’s information?
It is the company policy not to share or sell customer information with any Third Party. Customers always reserve the right to remove their email addresses from our database. Wrightway is a HIPPA Compliant company. Click for details.
Do you offer warranties on your products?
WrightWay will honor all manufacturer's warranties. Please remember that although some warranties include parts, labor and shipping, most warranties include only parts. Our customer service staff will be able to help you with warranty questions during the ordering process. |
